Despite the error message saying that the account is permanently locked, it is not necessary for players to worry as the account is not permanently locked. Despite what the error message says, players are unable to successfully queue into Diablo 4. This seems to be more of a server issue, as more players cannot be accommodated on the server.
The solution to this error is to wait for a few minutes before attempting to start the game again. If this doesn’t work, then we recommend restarting the game and trying again after a few minutes.
What to Do if Your Account Is Currently Locked 395002
It is recommended that you wait for a few minutes and requeue to be able to get into the game if they are experiencing this issue, as indicated in the error message. This method has been proven effective not only for our team, but also for many users experiencing a similar problem.
